Dental Secretary

A Unique Training Program Created by Dental Experts

Looking for a stable and rewarding job in a dynamic professional environment? The role of a dental secretary is essential to the smooth operation of clinics, offering strong career prospects and excellent working conditions.

Whether you’re making a career change or seeking a return to stable employment, this program gives you all the skills you need to join a dental clinic with confidence and efficiency.

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Training Advantages
By choosing Dentavenir, you benefit from:
  • A recognized program tailored to the expectations of dental clinics.
  • A practical and immersive approach: exercises, real-life scenarios, and exchanges with experts.
  • Career-focused training: built around the real needs of employers.
  • A team of experts: secretaries, assistants, hygienists, and dentists sharing their experience.
  • An exclusive community: access to a private group to ask questions and connect.
  • A smart investment: tax-deductible fees and a recognized certificate


Training Objectives

Our program is designed to provide you with all the essential skills dental clinics require, so you can work as a dental secretary with confidence and professionalism.

The training is structured around two main areas:

Understanding Dentistry to Better Support Patients

  • Answer questions with clarity and professionalism.
  • Anticipate the needs of the clinical team.
  • Develop greater autonomy and confidence at work.

Mastering Clinic Management and Billing

  • Use specialized software for patient file management.
  • Understand dental insurance and billing methods.
  • Adapt to the systems already in place in your future clinic.

The result: you’ll be fully job-ready at the end of the training.

Program Content – Dental Secretary

Our dental secretary training is recognized for its structured and practical teaching approach. Designed in collaboration with professionals in the field, it prepares you effectively to join a dental clinic as soon as you complete the program.

Main Modules (Dental Secretary – 8 Modules)

  • Managing emergencies, cancellations, and patients in pain
  • Optimizing each task to improve the patient experience
  • Staying efficient every day: emails, calls, insurance, and team coordination
  • Understanding Quadrants and the Dental Numbering System
  • Using classification for note-taking, billing, and scheduling
  • Clear and precise communication with the clinical team
  • Practical exercises to avoid identification errors
  • The importance of regular dental exams and follow-ups
  • The secretary’s role in managing reminders and patient follow-up
  • Explaining treatments to patients in simple terms
  • Collaborer efficacement avec l’hygiéniste dentaire
  • Collaborating effectively with the dental hygienist
  • Understanding treatments (cavity, root canal, extraction, implant, cosmetic care)
  • Adapting communication to patient needs to reduce anxiety
  • Reviewing and creating a patient file
  • Collecting medical and dental history
  • Verifying and updating insurance information
  • Preventing administrative and legal errors
  • Using dental software for smooth management
  • Greeting techniques and customer service in the clinic
  • Professional communication with patients and the clinical team
  • Clear explanation of financial and insurance information
  • Organizing and scheduling appointments based on patient needs
  • Scheduling protocols and managing delays
  • Regular updates of patient files
  • Confidentiality and legal rules for managing medical data
  • Procedure for closing inactive files
  • Archiving and organization for effective follow-up
  • Principles of billing with RAMQ, ACDQ, SSD, and private insurance
  • Managing deposits, daily reports, and monthly summaries
  • Understanding the CDCP (Canadian Dental Care Plan): eligibility, covered services, and billing
  • Avoiding common mistakes and preventing payment refusals
  • Writing a clear, dental-focused résumé
  • Crafting an effective cover letter
  • Preparing for and succeeding in job interviews
  • Understanding dentists’ real expectations of their secretary
  • The importance of professional demeanor, precision, and adaptability
Dentitek Software Training (3 Modules)
  • Navigating the user interface
  • Creating and managing patient records
  • Appointments and reminders
  • Medical questionnaires and internal messaging
  • Appointment confirmation and reminders
  • Managing the priority list
  • Managing dental insurance
  • Entering and using treatment codes
  • Insurance billing
  • RAMQ billing
  • Billing for patients without RAMQ/insurance
  • Printing and sending invoices
  • Managing lab cases
  • Fees journal
  • Payments journal
  • Daily closing procedure
Progident Software Training (3 Modules)
  • Navigating the user interface
  • Creating and managing patient records
  • Appointments and reminders
  • Medical questionnaires
  • Appointment confirmation and reminders
  • Managing the priority list
  • Managing dental insurance
  • Entering and using treatment codes
  • Insurance billing
  • RAMQ billing
  • Billing for patients without RAMQ/insurance
  • Printing and sending invoices
  • Managing lab cases
  • Fees journal
  • Daily closing procedure
Admission Criteria

A training program open to everyone!

Our program is available to:

  • Anyone pursuing a career change.
  • Secretaries wishing to specialize in the dental field.
  • Assistants and hygienists looking to move into administration.

Minimum requirements:

  • Secondary III diploma, or
  • 16 years of age and older, or
  • Work experience in any field.

Desired qualities: initiative, effective communication, and strong interpersonal skills.

Program Duration
  • Intensive, targeted 4-week training
  • 100% online, accessible 24/7
  • Pre-recorded videos, workbooks, and real-life scenarios
  • Flexible progression at your own pace
Training Location
  • Accessible anywhere in Québec and across Canada
  • No travel required — fully online
  • Weekly progressive module release
Cost and Enrollment

An investment in your future.

Price: $798 (taxes included)

Includes:

  • Full access to videos, workbooks, and learning materials
  • Dentitek and Progident software training included
  • Personalized guidance and support throughout the program

Payment Options:

  • One-time payment
  • Flexible installments (Afirm, Afterpay, credit/debit card)

👉 Limited spots available

Get the Training
Certificate

At the end of the training, you will receive a Specialized Studies Certificate in Dental Secretary, recognized by dental clinics in Québec.
It confirms your skills and strengthens your credibility with employers.

FAQ

Yes, it is recognized and designed to meet the needs of today’s dental job market in Canada and the U.S.

Yes, it covers Dentitek and Progident.

Just 4 weeks — fully flexible and 100% online.

No. Our training is hands-on and gives you the skills you can use right away in the workplace.

Absolutely. Dental secretaries are highly sought after, and our training prepares you to enter the job market with confidence.

On average, entry-level positions pay between $23 and $28 per hour, with the potential to grow as you gain experience.

Absolutely. Our flexible online format is designed to fit your schedule so you can advance your career without putting your life on hold.