Conflict Management in the Workplace

An essential training program to improve your professional relationships.

No matter the industry, conflicts are part of workplace life. Poorly managed, they lead to stress, loss of productivity, and a negative work atmosphere.
This training provides you with concrete methods and practical tools to understand, prevent, and effectively manage tensions in any professional environment.

Training Objectives
  • Understand the most common sources of workplace conflict
  • Develop assertive and respectful communication techniques
  • Learn how to defuse tensions quickly and effectively
  • Foster a collaborative and positive work environment
  • Build a professional attitude adapted to difficult situations
Training Advantages
  • Applicable to all professional environments: businesses, retail, healthcare, and public organizations
  • Practical tools that can be applied immediately
  • Real-life case studies and scenarios
  • Improves your employability and career advancement opportunities
  • Strengthens your interpersonal skills, a key asset valued by employers
Training Content (Complete Program)
  • Sources of tension (communication, organization, personality, expectations) and their impact on productivity
  • Expressing your needs clearly without aggression or passivity
  • Managing tensions in real time, staying calm, and soothing the other party
  • Leading constructive discussions and finding common ground
  • Establishing communication rules and team practices to avoid escalation
  • Role-playing common situations: a critical colleague, an authoritarian manager, a dissatisfied client, or misunderstandings about tasks

Training Location

Accessible anywhere, no travel required
The Treatment Plan Coordination training is offered 100% online. You can follow it from anywhere in Québec or across Canada, directly from the comfort of your home.

  • Unlimited 24/7 access to the training platform
  • Video modules available anytime
  • Practical exercises and real-life scenarios included
  • Access to a private community to share and ask questions

This flexibility allows you to adapt your learning to your schedule and progress at your own pace.

Cost and Enrollment

Price: to be confirmed at launch.

Includes: videos, workbooks, scenarios, and personalized support.

Payment options: one-time payment or flexible installments.

Certificate

At the end of the program, you will receive a Specialized Training Certificate in Workplace Conflict Management, confirming your skills and readiness to take on this strategic role.

FAQ

No, this training applies to all workplaces.

The program is focused on real-life cases, with scenarios and role-playing.

Yes, conflict management is a transferable and highly sought-after skill.

Between 1 and 2 weeks, depending on your pace.

Yes, an official certificate is awarded at the end of the program.